Returns

General Requirements

Some products have additional return requirements. See below for notes specific to the item in question. Special order and quantity discounted items are not able to be returned except in case of manufacturing defects. In general, you can return an item you purchased from us for a refund of the original item price (does not include shipping) if the following conditions are met:
1) The item must still be in the original packaging and in a resellable state,
2) the item must be returned within 14 days of purchase.

Manufacturing Defects

If the item you received from us is defective in someway, we will gladly send you a replacement upon receipt of the returned defective item.

Movie Return Policy

For DVDs and VHS tapes, the seal or shrink-wrap must still be intact. Once the seal is broken, it can only be returned for a replacement of the same item to replace a manufacturing defect.

Book Return Policy

The item must still be in the original packaging and in a resellable state.

Clearance Items

Clearance items are not returnable.

Quantity > 5, Overstock Returns

When more than 5 items have been ordered, returns of more than 2 items may have a restocking fee applied. This does not apply in the event of defective merchandise.

RMA Numbers

If you need to return the item you purchased from us, please call us at (702) 510-4000 and request an RMA number to include in your return. Including the RMA number will ensure that you receive any credit due and help us process your return quicker. Once we receive your item we will contact you and confirm what action was taken.

All returns should be sent using a trackable method to:

Returns c/o Kipp Sherer
5917 Island Dr.
Canton, OH 44718

Updated: 2008-01-15

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